Text sizer
Big Medium Small
Share this page


Banner Image

Contact Us
By E-mail By Telephone By Mail
Massachusetts - Gas


To report a gas leak, or other gas emergency, please call 1-800-233-5325 (Greater Boston area) or 1-800-548-8000 (all other MA areas) 24 hours a day, every day of the year.

Customer Service (For Existing Customers)
Phone: 800-233-5325
Hearing Speech Impaired Customers: 711
Business Hours: Monday-Friday, 7:00 a.m. to 5:00 p.m.

Claims (for damage to a customers property)
Phone: 781-907-3930

Credit/Collection Issues or Payment Arrangements
Phone: 800-233-5325

Sales (Customers wanting to establish gas service)
Phone: 877-696-4743

New Service Installation Requests
Phone: 877-696-4743 (MyNgrid)

Dig Safely
Phone: 1-888-DIG-SAFE (888-344-7233)
Note: This is not a National Grid phone number.

Customers in the process of having gas service installed
Phone: 877-539-2427 (Customer Care #)

For billing/account inquiries, please choose the appropriate number for your town below:

ABINGTON (617) 469-2300 (800) 233-5325
ACTON (617) 469-2300 (800) 233-5325
AMESBURY (888) 377-5325
ANDOVER (800) 548-8000
ARLINGTON (617) 469-2300 (800) 233-5325
AYER (617) 469-2300 (800) 233-5325
BARNSTABLE (800) 548-8000
BEDFORD (617) 469-2300 (800) 233-5325
BELMONT (617) 469-2300 (800) 233-5325
BEVERLY (617) 469-2300 (800) 233-5325
BILLERICA (800) 548-8000
BOSTON (617) 469-2300 (800) 233-5325
BOURNE (800) 548-8000
BOXBOROUGH (617) 469-2300 (800) 233-5325
BOXFORD (888) 377-5325
BRAINTREE (617) 469-2300 (800) 233-5325
BREWSTER (800) 548-8000
BRIGHTON (617) 469-2300 (800) 233-5325
BROOKFIELD (800) 922-8201
BROOKLINE (617) 469-2300 (800) 233-5325
BURLINGTON (617) 469-2300 (800) 233-5325
BYFIELD (888) 377-5325
CARLISLE (617) 469-2300 (800) 233-5325
CARVER (800) 548-8000
CHARLESTOWN (617) 469-2300 (800) 233-5325
CHATHAM (800) 548-8000
CHELMSFORD (800) 548-8000
CHELSEA (617) 469-2300 (800) 233-5325
CLINTON (617) 469-2300 (800) 233-5325
COHASSET (617) 469-2300 (800) 233-5325
CONCORD (617) 469-2300 (800) 233-5325
DANVERS (617) 469-2300 (800) 233-5325
DENNIS (800) 548-8000
DORCHESTER (617) 469-2300 (800) 233-5325
DRACUT (800) 548-8000
DUDLEY (800) 922-8201
DUNSTABLE (800) 548-8000
E.BOSTON (617) 469-2300 (800) 233-5325
E.BROOKFIELD (800) 922-8201
EASTHAM (800) 548-8000
ESSEX (888) 377-5325
EVERETT (617) 469-2300 (800) 233-5325
FALMOUTH (800) 548-8000
FRAMINGHAM (800) 922-8201
GEORGETOWN (888) 377-5325
GLOUCESTER (617) 469-2300 (800) 233-5325
GROTON (617) 469-2300 (800) 233-5325
GROVELAND (888) 377-5325
HAMILTON (888) 377-5325
HANSON (800) 548-8000 Former Colonial Customers
HANSON (617) 469-2300 (800) 233-5325 Former Boston Gas Customers
HARVARD (617) 469-2300 (800) 233-5325
HARWICH (800) 548-8000
HAVERILL (888) 377-5325
HINGHAM (617) 469-2300 (800) 233-5325
HULL (617) 469-2300 (800) 233-5325
IPSWICH (888) 377-5325
JAMAICA PLAIN (617) 469-2300 (800) 233-5325
LANCASTER (617) 469-2300 (800) 233-5325
LEICESTER (800) 922-8201
LEOMINSTER (617) 469-2300 (800) 233-5325
LEXINGTON (617) 469-2300 (800) 233-5325
LINCOLN (617) 469-2300 (800) 233-5325
LITTLETON (617) 469-2300 (800) 233-5325
LOWELL (800) 548-8000
LUNENBERG (617) 469-2300 (800) 233-5325
LYNN (617) 469-2300 (800) 233-5325
LYNNFIELD (617) 469-2300 (800) 233-5325
MALDEN (617) 469-2300 (800) 233-5325
MANCHESTER (888) 377-5325
MARBLEHEAD (617) 469-2300 (800) 233-5325
MASHPEE (800) 548-8000
MEDFORD (617) 469-2300 (800) 233-5325
MELROSE (617) 469-2300 (800) 233-5325
MERRIMAC (888) 377-5325
METHUEN (800) 548-8000
MIDDLETON (617) 469-2300 (800) 233-5325
MILTON (617) 469-2300 (800) 233-5325
N.BROOKFIELD (800) 922-8201
N.READING (800) 548-8000
NAHANT (617) 469-2300 (800) 233-5325
NATICK (617) 469-2300 (800) 233-5325
NEEDHAM (617) 469-2300 (800) 233-5325
NEWBURY (888) 377-5325
NEWBURYPORT (888) 377-5325
NEWTON (617) 469-2300 (800) 233-5325
NORTH ANDOVER (888) 377-5325
NORWOOD (617) 469-2300 (800) 233-5325
ORLEANS (800) 548-8000
OTIS (800) 548-8000
PEABODY (617) 469-2300 (800) 233-5325
PEPPERELL (800) 548-8000
PLYMOUTH (800) 548-8000
QUINCY (617) 469-2300 (800) 233-5325
READING (617) 469-2300 (800) 233-5325
REVERE (617) 469-2300 (800) 233-5325
ROCHESTER (800) 548-8000
ROCKLAND (617) 469-2300 (800) 233-5325
ROCKPORT (617) 469-2300 (800) 233-5325
ROSLINDALE (617) 469-2300 (800) 233-5325
ROWLEY (888) 377-5325
ROXBURY (617) 469-2300 (800) 233-5325
S.BOSTON (617) 469-2300 (800) 233-5325
SALEM (617) 469-2300 (800) 233-5325
SALISBURY (888) 377-5325
SANDWICH (800) 548-8000
SAUGUS (617) 469-2300 (800) 233-5325
SHIRLEY (617) 469-2300 (800) 233-5325
SOMERVILLE (617) 469-2300 (800) 233-5325
SOUTHBRIDGE (800) 922-8201
SPENCER (800) 922-8201
STONEHAM (617) 469-2300 (800) 233-5325
SUDBURY (617) 469-2300 (800) 233-5325
SWAMPSCOTT (617) 469-2300 (800) 233-5325
TEWKSBURY (800) 548-8000
TOPSFIELD (888) 377-5325
TYNGSBORO (800) 548-8000
W.BROOKFIELD (800) 922-8201
W.ROXBURY (617) 469-2300 (800) 233-5325
WAKEFIELD (617) 469-2300 (800) 233-5325
WALTHAM (617) 469-2300 (800) 233-5325
WAREHAM (800) 548-8000
WARREN (800) 922-8201
WATERTOWN (617) 469-2300 (800) 233-5325
WAYLAND (617) 469-2300 (800) 233-5325
WEBSTER (800) 922-8201
WELLESLEY (617) 469-2300 (800) 233-5325
WENHAM (888) 377-5325
WEST NEWBURY (888) 377-5325
WEST ROWLEY (888) 377-5325
WESTFORD (800) 548-8000
WESTON (617) 469-2300 (800) 233-5325
WEYMOUTH (617) 469-2300 (800) 233-5325
WHITMAN (617) 469-2300 (800) 233-5325
WILMINGTON (617) 469-2300 (800) 233-5325
WINCHESTER (617) 469-2300 (800) 233-5325
WINTHROP (617) 469-2300 (800) 233-5325
WOBURN (617) 469-2300 (800) 233-5325
YARMOUTH (800) 548-8000