Emergency
Gas Safety Service
Phone: (800)833-4200 24 hours a day, every day of the year
Claims (for damage to a customers property)
Phone: 781-907-3930
Credit/Collection Issues or Payment Arrangements
Phone: 800-262-4111
New Service Installation Requests
Phone: 877-696-4743 (MyNgrid)
Billing Information & Gas Heat Conversion
Phone: 800-262-4111
Monday through Friday, 7 a.m. to 7 p.m. Effective January 2nd, 2012, our Business Hours will change to: Monday through Friday, 7:00 a.m. to 5:00 p.m.
Dig Safely
Phone: 888-DIG-SAFE (888-344-7233)
Note: This is not a National Grid phone number.
Customers in the process of having service
installed
Phone: 877-539-2427 (Customer Care #)