National Grid | Corporate Info | privacy_policy

We are committed to your privacy. This privacy policy describes how we handle information that is gathered from customers and other visitors to the site.

We collect and use information to create, provide and inform you of products and services, for information on customer accounts, and to resolve problems and respond to your inquiries. Forms you fill out to interact with our companies, to request product or service information, or to otherwise correspond with us, may request personal information such as your email address, postal address, telephone number, and other specific information. Whether you provide any personally identifying information is voluntary, for example, when you agree to sign up for online services. We use this information to follow up on your requests and to conduct business with you. We may also use it to communicate with you about products and services that our companies offer. We do not sell or disclose individually identifiable information obtained on-line about visitors and users of the site to anyone outside of our companies unless you authorize it, it is required by law, it is transferred in connection with a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy) or it is required to protect your safety and the public safety.

Our employees with access to your information have been advised of our privacy policies with regard to safeguarding such information and preventing the unauthorized use, access or disclosure of your information.

We may need to share specific information with our outside business partners. If your information is provided to an outside business partner, these partners will only use your information as specifically authorized by us. Subject to regulatory restrictions, we may share your information with our other companies. We do not otherwise share or sell customer or non-customer lists and will not disclose your information to other third parties that may want to market other products or services to you.

Periodically we may administer on-line surveys to gather your views on our Web site content and products and services. The information you provide in these surveys is used to improve our site and the products and services we offer to you. We may also conduct contests and request that you provide contact information. The contact information will be used to notify the winners and to award prizes. Information that you provide in response to surveys or contests may be used to send you information about products and services that our companies offer. You will be provided with the opportunity of opting out of receiving such information.

You may choose not to receive email marketing communications on products or services that our companies offer. You may contact us by email, telephone, or mail to advise us of your choice, or you may use opt out mechanisms provided in this Web site or in response to an email sent to you. You may receive email marketing communications from our different companies, and you may be required to communicate your preferences to each of our companies.

Unless you have elected to opt out of receiving emails from us, we may send emails to you about: the conduct of a survey; or the marketing of products or services that our companies offer. Even if you have elected to opt out of receiving emails from us that contain commercial or advertising messages, we may still communicate with you by email in connection with responding to an email that you send to us; confirming transactions, orders, payments and registrations placed on-line; or providing information on emergencies, security, or on-line account maintenance.

Some of our pages may use "cookies" which is generic data that a Web site can send to your browser, which in turn is stored on your computer system. Cookies allow our Web site to recognize you and provide you with custom information when and where appropriate. The type of information gathered from your visit is non-individually identifiable information. This type of information is gathered automatically and used in aggregate to determine ways in which we may better serve you. We may use your IP address or domain name to help diagnose problems with our server, to administer our Web site, and to measure the use of our site's content. We do not use such information except in the aggregate.

We have implemented security features and policy guidelines, such as the need for an Access Code to access customer account information, to safeguard the privacy of your customer information from unauthorized access or improper use. When you make a purchase or create an account on our Web site, your transactional information is transmitted in an encrypted format.

Please note that our Web site contains links to other sites. Please be aware that this privacy policy applies solely to the information collected on this Web site and while we provide links to sites that share our respect for our customers and other visitors, we are not responsible for their content or their privacy practices.

No representations or warranties as to the completeness or accuracy of any of the information contained on this Web site are made, and no commitment to update any such information is made.

This Web site contains material which is derived in whole or in part from material supplied by us, and our affiliated companies, as well as other sources. Certain names, graphics, logos, icons, designs, words, titles or phrases at this Web site may constitute trade names, trademarks or service marks of ours, or our affiliated companies. The display of such trade names, trademarks or service marks at this Web site does not imply that a license of any kind has been granted. Any unauthorized down loading, re-transmission or other copying or modification of trademarks and/or the contents herein may be a violation of federal or common law, trademark and/or copyright laws and could subject the user to legal action. If you download material from this Web site, you agree to keep all copyright and other proprietary notices intact and to limit your use of such material to your personal and non-commercial use.